Custom orders, shipping & returns

Updated September 6, 2026

Every Thingify keepsake is made for your photo and agreed design. Please review your preview and written quote before paying. Questions? Email hello@thingyify.io.

Shipping within the United States

We currently accept orders for delivery within the United States. Your quote confirms the delivery destination, size, finish, total price in US dollars, and the estimated time to ship. Shipping and applicable taxes are included in that total. We confirm address eligibility before issuing a quote.

Production and transit times vary by design and destination. We do not promise a general turnaround time. The shipping timeframe in your quote applies to your order, starting from payment and any approval specifically required in that quote. We email tracking when your order ships.

If we cannot ship within the agreed timeframe, we will contact you with a revised date and the choice to accept the delay or cancel the unshipped order for a full refund. We will not substitute a different product without your agreement.

Preview and approval

The generated preview is a design illustration, not a photograph of a finished item. Natural wood grain, color, and hand finishing vary. Your written quote defines what we will make. Tell us about any required changes before accepting it. Changes after approval may require a new quote and shipping timeframe; we will ask you before charging more.

Cancellations and returns

You may cancel for a full refund before production starts by emailing us with your order reference. We will email you when production starts. Once production has started, personalized orders cannot be cancelled or returned for change of mind, a different photo, or details you approved incorrectly. A free preview or quote request has no purchase commitment.

This custom-order restriction does not apply to items that arrive damaged, are defective, or materially differ from the agreed quote. Email us promptly with your order reference and, where possible, photos of the item and packaging. Please keep the packaging while we review the issue. We will arrange an appropriate repair, replacement, or refund at no extra cost. Contact us before shipping anything back so we can provide instructions and cover an approved return.

Reasonable variations in natural wood and hand finishing are part of the product; they do not excuse damage, defects, or failure to meet the agreed design. These terms do not limit rights you have under applicable law.

Refunds and support

Approved refunds go to the original payment method. We submit them promptly; your bank or payment provider controls when the credit appears. For questions about a quote, address correction, cancellation, delivery, or an order problem, contact hello@thingyify.io. Include your design link or order reference so we can locate your request.